Cancellations and Returns

If I request for a replacement, when will I get it?

Visit My Orders link on Andaman Bazaar to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

Which products are not eligible for returns?

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

CategoryProducts that can’t be returned
Auto AccessoriesAdditives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
AutomobilesCars, Mopeds, Motorcycles and Scooters
Bath and SpaBath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby CareBottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning ProductsCleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer AccessoriesBlank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
Food and NutritionCanned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
FashionBaby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear AccessoriesOils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening ProductsPlant Saplings, Plant Seeds and Soil Manure
Health CareAntiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Home ProductsAdhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
HygieneCannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
InnerwearBra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
JewelleryCoins
Music Instrument AccessoriesMouthpiece Cap/Pad/Set, Oils and Polish
Party SuppliesBalloons, Candles, Cut-outs, Decoration articles and Whistles
Festive SuppliesHookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal CareConditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs
Pet SuppliesAquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Sexual WellnessCondoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

Kindly always check a product’s Returns Policy on the product page/ Return Policy of Andaman Bazaar for detailed information. Click here to view the Returns Policy.

Can items be returned after the time period mentioned in the seller’s Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.

Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product. Freebie are the gifts or product that you receive for free or as an offer when making purchase on Andaman Bazaar platform.

How do returns work?

You can raise a request to return your items with these simple steps:

1. Log into your Andaman Bazaar account

2. Go to My Orders

3. Click on ‘Return’ against the item you wish to return or exchange

4. Fill in the required details and raise a return request.

Once you raise a return request, you’ll get an email / SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Andaman Bazaar account. Also, If you see the ‘Cancel’ or ‘Return’ button but can’t click on it or if you don’t see any such button for ordered items in your account, that means The item has been delivered already or it’s non-refundable anymore.

What should I do if I have an issue with my product after the return period?

You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).

What are the checks done for an item that I’m returning?

Products That Can’t Be Returned

During pick-up, your product will be checked for the following conditions:
The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

CategoryProducts that can’t be returned
Auto AccessoriesAdditives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
AutomobilesCars, Mopeds, Motorcycles and Scooters
Bath and SpaBath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby CareBottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning ProductsCleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer/ Mobile AccessoriesBlank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives and RAMs
Food and NutritionCanned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
FashionBaby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear AccessoriesOils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening ProductsPlant Saplings, Plant Seeds and Soil Manure
Health CareAntiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Home ProductsAdhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
HygieneCannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
InnerwearBra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
JewelleryCoins
Music Instrument AccessoriesMouthpiece Cap/Pad/Set, Oils and Polish
Party SuppliesBalloons, Candles, Cut-outs, Decoration articles and Whistles
Festive SuppliesHookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal CareConditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Body & Skin Accessory
Pet SuppliesAquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Sexual WellnessCondoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

The field executive may refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Kindly always check a product’s Returns Policy on the product page. Click here to view the Returns Policy.

How can I return or exchange an item?

 

To return/exchange your order, follow these simple steps:

1. Go to My Orders

2. Choose the item you wish to return or exchange

3. Fill in the details

4. Choose Request Return.

When is a return of an item not possible?

Sellers cannot accept returns of item(s) in the following cases:

1. When an item is damaged because of use or when it is not in the same condition as you received it
2. When any consumable item has been used or installed
3. When anything is missing from the package you’ve received including price tags, labels, original packing, freebies & accessories 
4. When non-returnable items are involved such as innerwear. lingerie etc.
5. When items are tampered with or have missing serial numbers

How can I know the status of my refund?

You can visit ‘My Orders’ to know the status of your refund.

For orders cancelled before shipping, refunds are processed immediately or within 1-2 business days. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).

What are the modes of refund available after cancellation?

The different refund modes available are:

1. PhonePe/PayTM Wallet – available for orders with selected sellers. You will get this option for eligible orders during cancellation

2. Back to source – available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order

When are refunds given?

Refunds are given when:

– The seller cannot provide a replacement
– Sellers allow refunds on selected categories under certain conditions

Please check the seller’s Returns Policy on the product/ profile page for more details.

I ordered a wrong item. Can I return it?

The sellers’ return policies don’t support the return of item(s) ordered wrongly. You can refer the respective seller’s Returns policy on the product page.

What should I do if I find the package open or tampered on delivery?

You can request for the item to be replaced by visiting ‘My Orders’. Use the ‘Return’ option & fill out the details of the issue so that we can help you.

Can I change the address for the pick-up the of item(s) in my order?

If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

Why have I been asked to ship the item?

When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.

The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

What is the pickup process?

Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS/ Email with more details will be sent to you on the day of the pickup.

In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.

I have requested for a return for my item. When will it happen?

You can now track the status of your return easily right from your Andaman Bazaar account. Just visit the ‘My Orders’ page to see its status along with the date of pick-up and status of your refund if applicable.

You will also receive an email & SMS with the details of your return.

I have requested a replacement, when will I get it?

You may visit ‘My Orders’ to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.

I’ve still not received the refund in my bank account.

If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.

In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.

What are the refund timelines if I cancel or return a product?

The refund timelines will depend on the payment modes as listed below:

  1. Debit card – 7-9 Business days
  2. Credit card – 7-9 Business days
  3. Netbanking – 3-7 business days

Note: Refunds will be credited to the payment source used at the time of placing an order.

How long does it take to cancel an order?

Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check on product or seller page for more details.